Once You Place Your Order Midland Garden Furniture will contact you with an approximate delivery time.

For items that are currently in stock, delivery is usually between 5 -7 working day.

For items needed to be ordered from our UK factory, delivery can take between 10 - 14 working days.

Please note that due to their seasonality some items might need to be ordered from our main factory that can take up to 4 weeks delivery time.

However any orders to this effect will be notified at the time of order and the option to receive a full refund will offered.

Please note that MGF will not be liable for any protracted delivery timeframes as a result.

Due to the size and weight of our Garden Furniture, Garden Rooms, Pergolas, and Verandas, Midland Garden Furniture cannot guarantee specific delivery times or booked in deliveries.

MGF are not liable for any costs incurred due to late deliveries.

We advise that any contractors for assembly should only be scheduled once ALL the goods have arrived at your property and are confirmed to be in good condition for assembly.

MGF will not be liable for any incurred costs relating to 3rd party contractors booked in advance.

If delivery is not possible due to unforeseen reasons (such as natural disasters, strikes, manufacturing delays or restrictions), we reserve the right to cancel the order. In such cases, customers will be notified, and a full refund will be processed.

Damages must be reported within 72hrs of receipt of goods.

Please check all packages before signing as “received in good condition”.

If any packages have any damage to them, please sign as “damaged” clearly marking the delivery note and highlighting on the signature as such.

In most instances spare and replacement parts can be sent directly from the supplier to replace the damaged product or component.

If after unpacking an item you find the item is faulty or damaged, photographic evidence will be required of the external packing and the issue with the product/item before we can proceed with a replacement.

If a customer changes their mind and decides to cancel an order, provided it is not due to any fault of the company, a full refund will be issued.

However, if the order has already been shipped via a carrier service, a handling charge of 15% will be applied to cover restocking and initial delivery costs.

Please note: Refunds to the original payment method may take up to 30 days, although transactions are typically processed within 72 hours.

If your order is not delivered within the agreed timeframe, you are entitled to a full refund.

Please note: Refunds to the original payment method may take up to 30 days, though transactions are typically processed within 72 hours.

Due to the size and weight of our Garden Furniture, Garden Rooms, Pergolas, and Verandas, Midland Garden Furniture cannot guarantee specific delivery times or book-in deliveries.

MGF is not liable for any costs incurred due to late deliveries.

We advise that any contractors for assembly should only be scheduled once ALL the goods have arrived at your property and are confirmed to be in good condition for assembly.

MGF will not be liable for any incurred costs relating to 3rd party contractors booked in advance.

Yes, this is possible through a BACS transfer directly to your bank account. The account must be a registered UK account and that it matches the name of the original purchaser.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must have the receipt or proof of purchase as supplied with your order.  

Once we receive your furniture back to us, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).  

** PLEASE NOTE REFUNDS TO THE ORIGINAL CARD MAY TAKE UPTO 30 DAYS ** (But usually refund transactions are cleared within 72 hours).

The customer is responsible for returning the item to us. However, Midland Garden Furniture can arrange collection of the product, provided both parties agree on the details beforehand. Please note that the cost of return shipping will be deducted from your refund. For return shipping costs or any questions regarding the return process, please contact us below.

Yes, this is possible through a BACS transfer directly to your bank account.

The account must be a registered UK account and that it matches the name of the original purchaser.

To ensure proper rainwater drainage, your patio or base must be installed with a slight slope (called a "fall").

• For textured or riven paving, a minimum slope of 1:80 (12.5mm drop per meter) is required.
  
• For smooth paving, a steeper slope of 1:60 (16mm drop per meter) is needed.
  

A flat or level base may cause water to pool, which can lead to leaks when the pergola louvers are opened. Ensuring the correct slope allows rainwater to drain properly through the built-in channels.

A flat or level base may result in pooling of water on the louvers and prevent proper drainage through the pergola’s integrated guttering system.

This can lead to water sitting on the roof and, in extreme cases, cause the louvers to open slightly under water weight, resulting in leaks through the roof.

These symptoms are not a fault with the pergola and are due to insufficient drainage preparation.

Ensuring the correct fall is entirely the responsibility of the customer.

If our installation service has been selected and the existing fall does not meet the above requirements, our installers can compensate by packing the pergola legs to create the necessary slope.

An additional charge of £50 will apply for this service, which will be added to the installation cost.

Any callouts required due to water pooling, leaking from the louvers, or related drainage issues caused by incorrect fall will be subject to a £150.00 call-out fee, payable in advance of the visit.

Midland Garden Furniture is pleased to offer an installation service for NOVA Titan Pergolas, carried out by a trusted, long-standing installation partner, who's team have completed over 2000+ installations.

While issues are highly unlikely, please note that this service is delivered independently, and payment is made directly to the installer on the day of installation.

As the installation is not carried out by Midland Garden Furniture staff, we cannot accept liability for any issues or concerns arising from the installation process.

Any such matters will need to be addressed directly with the installer, and we recommend raising any concerns with them at the earliest opportunity.

NOVA Titan Pergola – 5 Year Limited Warranty

Midland Garden Furniture is proud to offer a 5-year limited warranty on all NOVA Titan Pergolas, ensuring peace of mind and confidence in the quality of your purchase.

What This Warranty Covers

This warranty covers any manufacturing defects in materials or workmanship that occur during normal residential use of the product for a period of five (5) years from the original date of purchase. If a component is determined by Midland Garden Furniture to be defective within this period, we will supply a replacement part free of charge, within a reasonable timeframe, subject to availability.

Customer Responsibilities

• The customer is responsible for the installation or replacement of any warranty-supplied components.
  
• Any labour costs, tools, or third-party services required for the replacement of parts are not covered under this warranty.
  
• The customer must retain proof of purchase (such as a receipt or invoice) to validate any warranty claim.
  

What This Warranty Does Not Cover

This warranty does not apply to damage or defects resulting from:

• Weather-related incidents, including but not limited to strong winds, storms, hail, snow, or flooding.
  
• Improper installation, maintenance, or assembly not carried out in accordance with the manufacturer's instructions.
  
• Misuse, abuse, or neglect of the product, including overloading or using the pergola for unintended purposes.
  
• Accidental damage, including impact, dragging, or falling objects.
  
• Normal wear and tear, including fading, scratches, rust, or corrosion due to environmental exposure.
  Claim Process

To initiate a warranty claim, please contact our customer service team with the following:

• Proof of purchase.
  
• Description of the issue and the defective part.
  
• Clear photographic evidence of the damage or defect.
  

All claims are subject to evaluation and approval by Midland Garden Furniture. We reserve the right to request additional information or evidence as needed.

Limitations

This warranty is extended only to the original purchaser and is non-transferable. It applies only to products used in residential settings and not in commercial or public environments.

Midland Garden Furniture’s liability under this warranty is limited solely to the replacement of defective components. No other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, are provided.

Midland Garden Furniture does not provide onsite warranty service for NOVA Titan Pergolas or assosiated products. It is the customer’s responsibility to replace any defective components supplied under warranty. Detailed assembly and replacement instructions will be provided where applicable.

If assistance is required, a site visit from one of our professional installers can be arranged upon request. Please note that this service is subject to a £150.00 call-out charge, which must be paid in advance of the visit.

This charge covers the installer’s time and travel

The NOVA Titan privacy screens are designed to be low-maintenance, but like any outdoor product, they will benefit from basic care to ensure they remain in good condition over time.

Maintenance for NOVA Titan Privacy Screens

✅ What You Should Do:

• Clean periodically with mild soapy water and a soft cloth or sponge to remove dust, pollen, or grime. Rinse with clean water and allow to air dry.
  
• Inspect fixings and brackets every few months to ensure everything remains secure, especially after high winds or storms.
  
• If the screen is retractable, keep the mechanism free from debris and lubricate lightly with a silicone spray if needed (check manufacturer guidance before applying any lubricant).
  

🚫 What to Avoid:

• Do not use abrasive cleaners, scouring pads, or high-pressure washers, as these can damage the finish.
  
• Avoid using harsh chemicals like bleach or solvent-based cleaners.
  
• Do not leave the screen open in high winds or extreme weather, as this can strain the mechanism and void the warranty.

Important Note on Privacy Screen Maintenance and Warranty Exclusions

Please be aware that if the privacy screen channels are not regularly cleaned and maintained, or if the screen is left open during windy conditions, the screen may become dislodged from its runners. This is not considered a manufacturing defect, but rather a result of external environmental factors and insufficient maintenance.

As such, this issue is not covered under the product warranty for manufacturing defects. It is the customer’s responsibility to rectify any such issues that arise from improper care or weather exposure.

Midland Garden Furniture will provide detailed instructions to guide customers through the process of correctly repositioning the screen.

Should additional assistance be required, a site visit from one of our professional installers can be arranged upon request. This service is subject to a £150.00 call-out charge, payable in advance.

The charge covers the installer’s time and travel only, and does not include the cost of any replacement parts or additional labour beyond the initial inspection and basic support.

While we strive to provide accurate product descriptions, pricing, and availability, the company is not responsible for any errors or omissions. We reserve the right to correct any inaccuracies or cancel orders due to errors.

We reserve the right to modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of any updated terms.

The company shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of this website, including but not limited to inaccuracies, delays, or transaction failures.

OVERVIEW
This website is operated by Midland Garden Furniture. Throughout the site, the terms “we”, “us” and “our” refer to Midland Garden Furniture. Midland Garden Furniture offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Midland Garden Furniture, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Midland Garden Furniture and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sales@midlandgardenfurniture.co.uk.
Our contact information is posted below:
Midland Garden Furniture 
sales@midlandgardenfurniture.co.uk
Radford Bank Estate, 
Stafford, Staffordshire. 
0333 7722 041